Aviation Consumer Protection - Research and Complaints

Benjamin Edelman

Air travelers often trust that airlines will treat them fairly, in accordance with law and regulation. In fact, problems abound. This page indexes my research on aviation consumer protection matters, including findings of impropriety as well as complaints to the US Department of Transportation. This page also includes selected significant complaints by others.

Price advertising violations
Benjamin Edelman v. American Airlines - February 4, 2013 price advertising violations including mischaracterizing surcharges as "tax" Complaint. Answer. Edelman Reply. American Surreply. Edelman supplemental filing. American response and supplemental response. Docket and public comments. Consent order. $60,000 penalty. days from complaint to consent order. days from completion of briefing to consent order.
Benjamin Edelman v. American Airlines - December 12, 2013 price advertising violations including mischaracterizing surcharges as "tax" Complaint. Answer. Docket and public comments.   days since complaint was filed. days since briefing completed.
Darren Martin and Robert Samstein v. American Airlines - March 1 and 11, 2014 charges for additional "tax" when American canceled confirmed flights and proposed BA alternatives Martin Complaint and Samstein Complaint. Answer. Docket and public comments.   and days since complaints were filed. days since briefing completed.
Benjamin Edelman v. British Airways - February 4, 2013 price advertising violations including a "fuel surcharge" in excess of cost of fuel Complaint. Answer. Edelman Reply. British Airways Surreply. Docket and public comments. Consent order. days from complaint to consent order. days from completion of briefing to consent order.
Benjamin Edelman v. British Airways - January 13, 2015 failing to honor first fare quote for award travel on US Airways Complaint. Video evidence 1, 2, 3, 4, 5, 6. Answer. Docket and public comments. Consent order. $40,000 penalty. days from complaint to consent order. days from completion of briefing to consent order.
Benjamin Edelman v. Cathay Pacific - February 4, 2013 mischaracterizing surcharges as "tax" Complaint. Answer and Oneworld answers to questions. Docket and public comments. Consent order. days from complaint to consent order. days from completion of briefing to consent order.
Benjamin Edelman v. Air Europa - December 16, 2013 mischaracterizing surcharges as "tax" Complaint. Answer. Edelman Reply. Air Europa Motion to Strike. Docket and public comments. Consent order. $100,000 penalty. days from complaint to consent order. days from completion of briefing to consent order.
Benjamin Edelman and Jason Steele v. Delta Airlines - January 6, 2015 mischaracterizing surcharges as "tax" Complaint. Answer. Docket and public comments.   days since complaint was filed. days since briefing completed.
Benjamin Edelman v. Middle East Airlines - December 16, 2013 mischaracterizing surcharges as "tax" Complaint. Answer. Docket and public comments. Consent order. $10,000 penalty. days from complaint to consent order. days from completion of briefing to consent order.
Benjamin Edelman v. Sri Lankan Airlines - December 23, 2014 mischaracterizing surcharges as "tax" Complaint. Answer. Docket and public comments. Consent order. $20,000 penalty. days from complaint to consent order. days from completion of briefing to consent order.
Benjamin Edelman v. Tarom - December 16, 2013 mischaracterizing surcharges as "tax" Complaint. Answer and supplemental submission. Docket and public comments. Dismissal. days from complaint to dismissal. days from completion of briefing to dismissal.
Benjamin Edelman v. Virgin Atlantic - September 10, 2014 mischaracterizing surcharges as "tax" Complaint. Answer. Docket and public comments.   days since complaint was filed. days since briefing completed.
Index of research about price advertising violations, including 13 different airlines that falsely charged "tax" that was actually just airline fees. The most detailed factual reporting and analysis appears in the screenshot, receipt, email, and call recording evidence of violations by American Airlines.
Denied boarding and involuntary downgrade
Mike Borsetti v. British Airways - September 22, 2014 involuntary downgrade and errors in calculation of downgrade compensation Complaint. Answer. Reply. Surreply. Docket and public comments   days since complaint was filed. days since briefing completed.
Miriam Edelman v. American Airlines - June 14, 2016 denial of boarding due to misrepresentation of Conditions of Carriage Complaint. Amended complaint. Second amended complaint. Answer. Docket and public comments.   days since complaint was filed.
Tariff, fare calculation, and passenger disclosures
Mike Borsetti v. American Airlines - April 17, 2015 incorrect taxes on child ticket; refusal to provide ticket or fare calculation Complaint. Answer. Docket and public comments.   days since complaint was filed. days since briefing completed.
Benjamin Edelman v. American Airlines - July 6, 2015 omission of required baggage allowance from eticket confirmations Complaint. Answer. Docket and public comments.   days since complaint was filed. days since briefing completed.
Benjamin Edelman v. American Airlines - December 8, 2015 refusal to provide ticket or fare calculation Complaint. Answer. Docket and public comments.   days since complaint was filed. days since briefing completed.
DOT comment as to the importance of a tariff to assure accurate pricing and other consumer benefits (June 2014)
Frequent flier program penalties
Joel Hayes v. American Airlines - May 19, 2014 false accusation of fictitious reservations Complaint. Answer. Docket and public comments.   days since complaint was filed. days since briefing completed.

 

Posted: June 23, 2016
Last updated: July 30, 2016
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