Ben is at Microsoft, where he writes about — and advises the company about — a variety of questions at the intersection of software, strategy, economics, and public policy. Ben was previously an associate professor at the Harvard Business School where he studied and taught about the economics of online markets — combining software engineering with legal and economic analysis, aiming to understand both how online markets function and also how they might improve. Full biography.
Research by category:
- ad platforms
- advertising
- advertising fraud
- adware
- affiliate marketing
- bias
- certifications
- competition
- consumer protection
- copyright
- data portability
- decentralized marketplaces
- deception
- disclosures
- display marketing
- domain names
- entrepreneurship
- filtering
- internet infrastructure
- license agreements
- marketing
- marketplaces
- naming names
- network effects
- payments
- policy
- privacy
- regulation
- retransmission
- search engines
- security
- trademark
- trust
- adult
- kids
- transportation
- genres
- specific companies
- site admin
Browse all entries. Site search.
Recent research:
- Edelman v. Harvard in site admin
- Southwest Airlines – “class waiver” in consumer protection, aviation, litigation
- Alaska Airlines – missing baggage fee disclosures in consumer protection, aviation, litigation
- American Airlines – price advertising violations (2022) in consumer protection, aviation, litigation
- American Airlines – price advertising violations (2021) in consumer protection, aviation, litigation
- Delta – refusal to refund TSA fees in consumer protection, aviation, litigation
- Multinationals in the Digital Economy in policy, economics
- JetBlue – refusal to refund TSA fees in consumer protection, aviation, litigation
- Revisiting Barlow’s Misplaced Optimism in consumer protection, regulation, law
- Class Action Settlement — Phone Calls and Text Messages Recorded by Twilio in consumer protection, disclosures, internet infrastructure, litigation
- An Introduction to the Competition Law and Economics of “Free” in ad platforms, competition, regulation, search engines, economics, law, Google, Microsoft
- Class Action Settlement — Refunds for Certain American Airlines Checked Bag Fees in consumer protection, aviation, litigation