Complaint. Answer. Reply. Surreply.
Status: Pending.
Summary: Governing regulation requires an airline to provide the exact price for a passenger’s first and second checked bag within the text of an eticket confirmation email, but Alaska did not do so. Furthermore, the regulation requires bag allowance and price information in a booking summary page, but again Alaska did not. Meanwhile Alaska’s Manage Trip page provided an incorrect statement of baggage benefits and fees.
Complaint. Answer. Reply. Surreply.
Status: Pending.
Summary: The American Airlines Business Extra site misrepresented carrier surcharges as “tax” in violation of governing regulation and prior DOT consent decrees. Furthermore, the site listed “approx” charges rather than the exact amount to be paid. And contrary to governing regulation, the site entirely omitted carrier surcharges from initial fare quotes.
The Brookings Institution‘s Global Goliaths: Multinational Corporations in the 21st Century Economy includes my chapter Multinationals in the Digital Economy. The lead paragraph:
Modern digital services largely come from multinational corporations (MNCs) whose size and scope are unprecedented. It has not always been this way. Just a few decades ago, users typically turned to local firms for most kinds of information technology (IT). And, historically, software was known for its low barriers to entry and the quick rise of startups and small firms. This chapter examines the forces contributing to the rise of digital MNCs, as well as the challenges they face.